Your concierge in Wānaka & Queenstown
Our Travel Fixer team arranges everything around your stay with us in the Southern Lakes, from a rental car to a two-week itinerary for your multi-generational holiday. Local since 2006, we know what to do, when to do it, and which providers do it best.
Most people book a house with us and then realise they also need a car, a table on Saturday night, someone to take the children for an afternoon, and a helicopter for the perfect weather day. Sorting all of that is what our Travel Fixer team does.
We work across Wānaka, Queenstown, Arrowtown, Glenorchy, Cromwell and the wider Central Otago region. We book the chefs, guides, vehicles, equipment and childcare. We know which operators tailor activities, which vineyard will give you winemaker-only insights, which restaurant finds a table when the website says there are none, and which heli company to go with.
What our guests ask us for
A couple flying into Queenstown asked where to hire a 4WD for a week of driving over the Crown Range and up the ski fields, where to book lift passes and rental gear. We connected them with our preferred partners and after a comfortable drive from the airport their ski gear was delivered and fitted in the home, so there was no queuing once up the hill.
A family of 25 took three of our properties over summer. In the weeks leading up to their stay we arranged backcountry helicopter drops, chauffeured vehicles between Wānaka and Queenstown, a private chef for a handful of evenings, vineyard lunches with cellar door tours, a nanny on the evenings the adults went out, and a piloted boat on the lake just for them.
How it works
You tell us what you are hoping for, in as much or as little detail as you have. We come back within a communicated timeframe with options, prices and an honest view of what the weather and the season will allow. We book it, so there is one point of contact and one set of confirmations. Then we are here while you are, to move things when plans change.
How to get started? Some guests send us a spreadsheet of things they think they ought to do, others send an email of memories they want to make. We work with either.
